Simple Peptide FAQ: quick answers
Simple Peptide FAQ answers are grouped below, so you can find help with orders, testing, storage and shipping in one place. If your question is not here, our team is happy to help through the contact page.
Here are a few quick pointers first. For test results, open our COA page and match your batch number. For delivery details, read our shipping and returns policy. Also, for product guides, start with peptides for sale or bacteriostatic water for peptides. For background on peptide research, a PubMed search is a good place to start.
Frequently Asked Questions
General Simple Peptide FAQ
What is Simple Peptide?
In short, Simple Peptide supplies high-purity research peptides, compounds and related materials for scientific study. However, all products are for Research Use Only and not for human use.
How can I contact customer service?
You can reach our team through the contact page or by email at info@simplepeptides.us. Also, we are happy to help with order questions and documentation requests.
What are peptides?
Peptides are short chains of amino acids. In research settings, scientists study their sequences for structure, binding and biochemical activity.
Ordering & Payments
Do I need a prescription to purchase from Simple Peptide?
No. Instead, we sell products for research use to qualified buyers, and they are not for clinical or therapeutic use.
What payment methods do you accept?
We accept major business payment options. For institutional payments, contact support first.
Can I change or cancel my order?
You can change or cancel an order within 30 minutes of purchase. So, please email support as soon as possible.
Shipping
How long does shipping take?
Typically, we process orders placed before 2:00 PM EST the same business day. However, we process orders placed after 4:00 PM EST the next business day. Most shipments then arrive within two business days, although carrier or weather delays can occur.
Do you ship internationally?
No. Currently, we ship only to U.S. addresses, including Puerto Rico.
How do I track my shipment?
As soon as your order ships, you will receive a confirmation email with a tracking link.
Do products require temperature control in transit?
Yes, for some items we use special packaging to keep them stable. Also, each product page lists any special requirements.
What if my package is delayed or lost?
First, contact support with your order number. Then we will work with the carrier and help resolve the issue.
What if my order arrives damaged?
Email us your order number and photos of the damage, the product and the shipping label. However, we can only replace damaged products when you send clear photos.
Product Information
How should I store my peptides?
Store peptides in a cool, dry place away from light. In addition, some products need refrigeration or freezing for long-term stability, so check the product label for specific guidance.
What purity levels do you provide?
Most of our peptides test at 98% purity or higher by HPLC and mass spectrometry. For details, see the product page and the Simple Peptide COA for each lot.
Are peptides supplied lyophilized or in solution?
We supply most products as lyophilized powders, because powder stays stable during shipping and storage.
Documentation
Do you provide Certificates of Analysis (COA)?
Yes. Each lot ships with a COA that confirms identity and purity. Also, we can share more documentation on request.
Can I request specific lot information before ordering?
Yes. Simply contact support with the SKU, and we will share current lot documentation where available.
Compliance & Policies
How do I use peptides?
We do not provide protocols, dosing or administration guidance. In short, all products are for laboratory research only and not for human use.
What is your return policy?
Unopened, unused items may qualify for a refund within 30 days of purchase. To start, contact support for a return authorization.
Do you gate purchases or require verification?
Sometimes, we may ask for institutional or business details to confirm the intended research use.
What does Research Use Only (RUO) mean at Simple Peptide?
RUO means we supply products only for laboratory investigation. Therefore, they are not for human use, therapeutic applications or diagnostics.