Simple Peptide shipping at a glance

Simple Peptide shipping

Simple Peptide shipping covers how we pack, ship and support your research orders from the USA. Below, you will find our full shipping and returns policy.

In short, we pack each order with care and ship it from the USA. Also, if something goes wrong, our team will help you sort it out through the contact page. Before you order, you can check the batch report for any product on our COA page, and browse our peptides for sale. For general mailing rules, the USPS website has helpful details.

Refund Policy

At Simple Peptide, we deliver top-quality research peptides. So, if you are not satisfied with your purchase, we offer a 30-day refund guarantee under the following conditions:

Eligibility

  • First, keep the product unopened, unused and in its original condition.
  • However, opened products do not qualify for a refund unless we approve them case by case.

Refund Requests

  • Also, send your request within 30 days of the purchase date.
  • After 30 days, requests no longer qualify.

How to Request a Refund

  1. Email: info@simplepeptides.us
  2. Phone: contact our customer support team. Then we will send return instructions once we receive your request.

Return Shipping

  • The customer pays the return shipping costs.
  • Also, use a trackable shipping method so the return arrives safely.

Refund Processing

  • After inspection, we issue the refund to the original payment method.
  • Then, please allow a few business days for the refund to show in your account.

Shipping Issues

If a shipping issue happens, such as a delay, misdelivery or loss, Simple Peptide can reship your package. However, we reship only 7 business days after the original scheduled delivery date and once the carrier confirms the status of your original order. Meanwhile, we work with our shipping partners to get your order to you quickly and securely, so thank you for your patience.

Order Cancellations or Modifications

  • You can change or cancel an order within 30 minutes of purchase.
  • After 30 minutes, or once the order ships, we can no longer change or cancel it.

Shipping Policy

We currently ship to U.S. addresses, including Puerto Rico.

Carrier Delays

Simple Peptide does not take responsibility for shipping delays from:

  • Weather
  • Carrier issues
  • Other factors beyond our control

Address Accuracy

  • First, double-check your shipping address during checkout.
  • Otherwise, we cannot take responsibility for delivery issues from incorrect or incomplete addresses.

Delivery Confirmation

  • If tracking shows your package as delivered but you did not receive it, contact the carrier first.
  • We are happy to help you file a claim. However, we are not liable for lost or stolen packages after the carrier confirms delivery.

Thank you for choosing Simple Peptide.

Please contact info@simplepeptides.us within 7 days of the listed delivery date to start a claim for a missing shipment. Finally, if you have any other questions, our support team is here to help!